Information in accordance with section 5 TMG
LIGHTSTONE OFFICIAL
Marchlewskistraße 77
10243 Berlin
Represented by
Personally liable partner
Victor Heller
Contact
Telephone: +49 171 7661111
E-Mail: contact@lightstone-official.com
Accountability for content
The contents of our pages have been created with the utmost care. However, we cannot guarantee the contents' accuracy, completeness, or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this context, please note that we are accordingly not obliged to monitor merely the transmitted or saved information of third parties or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected by this as per §§ 8 to 10 of the Telemedia Act (TMG).
Accountability for links
Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.
Copyright
Our web pages and their contents are subject to German copyright law. Unless expressly permitted by law (§ 44a et seq. of the copyright law), every form of utilizing, reproducing, or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are allowed only for private use, so must not serve either directly or indirectly for earnings. Unauthorized utilization of copyrighted works is punishable (§ 106 of the copyright law).
Effective Date: 29.11.2024
This Privacy Policy describes how LIGHTSTONE OFFICIAL ("we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website lightstone-official.com (the "Website"). We are committed to respecting your privacy and protecting your personal information. By using our Website, you consent to the terms of this Privacy Policy.
Information We Collect:
We may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us through forms or direct communications.
Use of Information:
We may use your personal information to communicate with you, provide customer support, fulfill your requests, send newsletters or promotional materials.
Data Sharing and Disclosure:
a. We do not sell, trade, or rent your personal information to third parties unless we have your consent or are required by law to do so. b. We may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting business, or providing services to you, subject to confidentiality obligations. c. We may also disclose your personal information to comply with legal obligations, protect our rights and safety, investigate fraud, or enforce our policies.
Third-Party Links:
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Children's Privacy:
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us, and we will promptly delete it.
Your Choices:
You may choose not to provide us with certain personal information, but this may limit your ability to access certain features of our Website. You may also opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." By continuing to use our Website after the effective date, you acknowledge and accept the updated Privacy Policy.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via contact@lightstone-official.com. By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.
We aim to ship all orders on the next business day after receiving full payment. Final shipping costs are calculated individually and may vary according to package destination and weight.
NOTE: Shipping companies charge all import sales taxes, customs duties, and handling charges separately for each country. Customers are responsible for any banking charges that may be incurred for international orders. In the case of a return, customs duties, import sales taxes, and handling charges cannot be refunded.
Products must be returned in their original condition, with original packaging. To be eligible for a return, please ensure that you ship the item within 14 days from the date it was delivered to you. International customers can return parcels using any postal service. Until they arrive to us, please keep all proof of dispatch.
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
Approved refunds are typically processed and credited to the original method of payment within 5 working days. Please note that your return may be affected during peak periods (e.g. holidays or new releases).
Customers are responsible for paying the shipping costs of returning an item. The cost of return shipping will be deducted from your refund.
We don’t exchange items. If you still want to exchange an item for a different item, please return the item for a refund, then place a new order.
If you have any further questions, please email us via contact@lightstone-official.com
